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Meet the new poster child - from Starbucks!
On Thursday, April 12, a Philadelphia, PA, Starbucks arrested two Black men for sitting in the restaurant and not placing an order, according to the now-fired store manager.
On May 29, Starbucks will close its 8,000 stores for employees’ racial-bias training, according to Starbucks CEO Kevin Johnson,
A right-now role model, Johnson wasted no time taking it to the TOP, the model for addressing problems of “ego-holism” - the addiction to self. For example, Johnson:
Targeted the problem - "What happened and the way that incident escalated, and the outcome was nothing but reprehensible, . . ."; then he
Owned the problem - ". . . And I'm sorry," adding further in a statement, "While this is not limited to Starbucks, we're committed to being a part of the solution."; and then Johnson
Proceeded to resolve the matter: "Closing our stores for racial bias training is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities.”
“What Kevin Johnson did and has promised to do with Starbucks is a refreshing how-to leadership model for all of us - defusing quickly an inflamed incident - with:
An immediate personal acceptance of responsibility;
Meeting rapidly with and listening directly to the incident victims; and
Leading his 175,000 employees into company-sponsored racial-bias education and training across the diverse spectrum of historically-disenfranchised racial groups,”
remarked tim allston, former PR/crisis communications trainer and author of free book, 7 Steps to Manage Ego Problems: The How-to Guide for “Somebody Else,” www.GetEgoHelpNow.org.